Who is Interactive Connect?

Who is Interactive Connect? Interactive Connect provides comprehensive customer experience services and solutions for contact centers and businesses of all sizes. Our Genesys certified and qualified voip engineers along with market proven products allow us to tailor a solution to meet your every business process requirement. All the time, maintaining the focus on the Customer Experience in the Contact Center. Contact us today at 972.204.5000 to see how we can… >> Read More

Interactive Connect Services

Recent Blog Entries

08.31.17  Houston Area Disaster: Wake-Up Call for IT Managers and Call Center Operations

The images from the Texas Gulf Coast and Houston area in the wake of Hurricane Harvey are sobering to say the least. As a Texas based company, Interactive Connect stands by our neighbors in thoughts and prayers through this difficult time. The road to recovery for those folks will be…>>Read more

08.03.17  Building a Business Case for Replacing Call Center ACD

As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience. Download the tip sheet and learn how to: •…>>Read more

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