Who is Interactive Connect?

Who is Interactive Connect? Interactive Connect provides comprehensive customer experience services and solutions for contact centers and businesses of all sizes. Our Genesys certified and qualified voip engineers along with market proven products allow us to tailor a solution to meet your every business process requirement. All the time, maintaining the focus on the Customer Experience in the Contact Center. Contact us today at 972.204.5000 to see how we can… >> Read More

Interactive Connect Services

Recent Blog Entries

08.03.17  Building a Business Case for Replacing Call Center ACD

As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience. Download the tip sheet and learn how to: •…>>Read more

07.26.17  Transforming Customer Experience in the New Digital World

Executive Summary In today’s world, new digital communications channels are being continuously introduced. Customers are quickly adopting these new channels – including web, social and mobile – and want to use them to contact the companies with whom they do business. But this proliferation of channels makes it difficult for…>>Read more

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