The Interactive Intelligence Customer Interaction Center (CIC) platform has always been recognized for its robust and revolutionary design for failover. In a nutshell, the environment is installed with a Primary CIC server and a mirrored Secondary CIC server. When configured in this failover scenario, the Secondary server constantly monitors the “heartbeat” of the Primary. If test [...]
If you are in the market for a VoIP telephony phone system you might have heard about a system called an i3 phone system. This is basically slang for Interactive Intelligence Inc (get it? I3?) and has been used synonymously with Interactive’s Customer Interaction Center (CIC) telephony platform. The term i3 phone system should not be [...]
Corporate networks today are under more pressure than ever before to stand up and deliver performance on not only computer data transfer (like the old days) but voice and video as well. While its true that network equipment has gotten better and even the lower end vendors are producing quality devices supporting today’s needs, a network [...]
By now you should know that a VoIP Network Assessment is absolutely mandatory prior to implementing a voice solution in your customer’s enterprise. So I’ll save all the soapbox comments on that subject and ask that you look back in previous posts if you’re still not convinced. What I’d like to focus on in this post [...]
The term VoIP Network Assessment is often used synonomously with QoS testing and validation. When companies make the right decision to perform a VoIP Network Assessment prior to implementing an IP based telephony system like Interactive Intelligence’s CIC platform, they often assume the the assessment will focus primarily on whether or not QoS is configured properly throughout [...]
Arrived in Orlando yesterday and got checked into the Gaylord where the conference is being held. I got registered for the conference and made a quick pass through the exhibition hall. Said hello to some old friends Marsha, Crystal and Jacklyn at the Interactive Intelligence booth. Walked over and touched base with the Apparent Networks folks and [...]
We’ll be in Orlando for the Enterprise Connect conference this week. The show is better known as VoiceCon and promises to be a good one this year. If any of our readers are going to be there and want to meet up, please let us know!
By now, you understand that VoIP Assessments are downright critical in benchmarking a network prior to installing a VoIP Telephony application on top of that network. Any IT organization not willing to invest up front in auditing the data infrastructure to prepare for the VoIP installation is playing with fire and smart, successful integrators usually require [...]
With more and more businesses putting critical telephony and application servers in data centers and off-site locations, proper bandwidth sizing on the WAN is becoming more critical than ever. Typically, WAN architectures today involve voice and data applications “sharing the road” so to speak. Traditionally, where a data pipe might have only been used to [...]
Service Update (SU) 10 for Customer Interaction Center (CIC) version 3.0 was released last month and so far preliminary indications are positive on it’s stability. Several partners are reporting smooth running systems after the installation of the new update. A post on CPI’s blog for instance states they have installed on 5 different systems with no [...]
