With more and more businesses putting critical telephony and application servers in data centers and off-site locations, proper bandwidth sizing on the WAN is becoming more critical than ever. Typically, WAN architectures today involve voice and data applications “sharing the road” so to speak.  Traditionally, where a data pipe might have only been used to [...]

IP Phone Replacement Device Honored with a “Reader’s Trust” 2010 Best Products and Services Award in the Category of Voice over IP INDIANAPOLIS, Jul 22, 2010 (BUSINESS WIRE) — Network Products Guide, an online information technology research and advisory guide, has named the Interaction SIP Station(TM) by Interactive Intelligence a winner of its “Reader’s Trust” [...]

An issue I used to see frequently when engaged in Interactive Intelligence installs in contact centers was the lack of planning for using existing headsets.  Even though most Statement of Work documents we produced had notes reminding customers of the compatibility check, there was invariably an install every couple of months or so where the cut [...]

There are several options when choosing media gateways for bringing traditional PRI and T1 service into your VoIP network. The options you’ll get from Interactive Intelligence sales are 1) their own Interaction Gateway and 2) Audiocodes gateways.  Interaction Gateway This is Interactive Intelligence’s own branded and in-house developed gateway.  It came about because of a [...]

One of the biggest mistakes we see customers do is to not utilize a development server. They make tweaks and adjustments on the production system and wonder why their users are screaming bloody murder when things don’t work. There’s no excuse for not using a development server in any environment, large or small.  Every purchase of [...]