Unless you live under a rock, you’ve undoubtedly heard about the latest cool gadget from Apple, the iPad. It’s an amazing piece of technology that brings the tap and go interface of the iPhone to a tablet sized screen along with all the apps and more that make the iPhone not just a phone. The iPad [...]

We see new Interactive Intelligence customers struggling every day because they don’t have the right people on staff to support their Customer Interaction Center (CIC) deployment. For customers who use CIC “out-of-the-box”, that is, simple attendant profiles and call flow, the Interactive Intelligence suite of products is easy to maintain with the average technical IT staff. But [...]

One of the biggest mistakes we see customers do is to not utilize a development server. They make tweaks and adjustments on the production system and wonder why their users are screaming bloody murder when things don’t work. There’s no excuse for not using a development server in any environment, large or small.  Every purchase of [...]

After some debate whether client side support of Windows 7 and Vista would be pushed to version 4.0, Interactive Intelligence has decided to support now.  In SU 8 support of client OS is Microsoft Windows 7 (32 bit & 64 bit) Validated with xIC 3.0 SU8 and up. ** Note: Fax Viewer, SIP Soft Phone, [...]

The Customer Interaction Center (CIC) product has long supported host sessions for use in developing screen scrapes for retrieving data from legacy IBM host databases.  Essentially, a screen scrape is a method by which developers use a 3rd party session emulation client and “scrape” data from required fields to screen pop or make other data calls [...]