Contact Center Outsourcer Solutions
Posted by Interactive Connect Staff 11. 24. 14 10:15 am
Contact Centers around the world benefit from I3 / Interactive Intelligence’s all-in-one CIC solution.
Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you service your clients with the all-in-one Customer Interaction Center or CIC communications platform from I3 / Interactive Intelligence.
The I3 CIC solution is available in 24 languages and delivers a comprehensive contact center solution to over 200 outsourcers and service bureaus world wide.
It’s easy to see why Contact Center Outsourcers with large inbound, outbound, or blended call centers utilize the Interactive Intelligence CIC system. I3 is once again one of Gartner’s Leaders in 2014.
Service Bureaus take advantage of CIC, as well. I3’s CIC solution offers a variety of communications and customer service capabilities for everything from voice, email, conferencing and presence management.
As you turn up new client programs, Customer Interaction Center™ (CIC) allows for faster deployments, ease of integration to external systems, and a single point of ongoing administration. Offered in the cloud or on premises, CIC readily scales and offers the flexibility to deploy at your ideal location – domestic, near-shore, offshore, or at home.
Give your clients options.
Meet each of your client’s unique requirements head-on with our innovative multichannel platform. Route calls, handle web chats, SMS, email, social media and more – all while using skills-based routing to match each customer’s unique need with the best possible agent.
Offer anytime, anywhere access.
Give your clients the visibility they demand with anytime, anywhere access to historical reports, real-time statistics, remote live call monitoring, and streaming call recordings. For your clients, it’s secure web-based access to their specific performance reports and critical operations data. For you, it’s a competitive advantage.
Ensure business continuity.
Achieve a secure and redundant communications environment with CIC’s all-in-one architecture. Designed from the ground-up with disaster recovery and business continuity in mind, CIC can support your strictest requirements. As a software-based solution, fail-over servers can be deployed within the same site, at multiple locations, or in the cloud using Interactive Intelligence’s CaaS service.
Benefit from a single solution.
Reduce or even eliminate the challenges of multi-vendor integrations with CIC’s expansive capabilities. There’s no need to spend time or resources searching for and integrating new functionality. With CIC, it’s all pre-integrated and ready to use.
- Voice and multichannel recording – including speech analytics
- Workforce optimization with quality monitoring and agent scheduling
- Self-service with IVR and speech recognition
- Proactive campaigns and outbound dialing
Contact Interactive Connect today at 972-204-5000. Interactive Connect is an I3 / Interactive Intelligence Elite Partner.