Mark Sanfacon/President and CEO
We hired Interactive Connect to design and install the Interactive Intelligence phone system for our call center and business users. From the beginning, we were provided with a highly organized project plan and a detailed time table in order to meet our required deployment date. The project consisted not only of the new phone system, but also conversion of from our existing POTS based carrier to a new carrier with PRN. The team at Interactive Connect guided us through the entire process and made sure that we did not have any unexpected downtime in our busy call center. They followed through with a professional training for our users so all employees knew exactly how to use the new system from the prospective of their own job duties. I highly recommend Interactive Connect to anyone that needs assistance in designing and deploying the Interactive Intelligence phone solution.